Rant on Hospital Processes
After getting more information on a clinical trial for IBS, I needed to send in my medical records so I make a request with my medical provider.
Get this... I had to make my request for my medical records by FAX or SNAIL MAIL. What year is this?! Where is the button that I press to pull my entire medical history? Who has a fax machine? How do you use a fax machine? Dear god. I was so frustrated. To make matters worse, their fax number listed was incorrect and I had to call the hospital to get the correct fax number.
When I filled out the request form, I got to choose how to receive my medical records:
- Paper Copy
- CD
- Email, encrypted
- Email, not encrypted
I selected CD... NOT! Who has a CD reader?! I selected email and faxed it off. I get a phone call from the hospital that says email is really not one of the choices. Surprise surprise. OK, I'll take a paper copy.
3 weeks since I sent in the fax, I've yet to receive my paper medical history in the mail.
The hospital is ripe for automated processes! I can't believe how inefficient this is.
Get this... I had to make my request for my medical records by FAX or SNAIL MAIL. What year is this?! Where is the button that I press to pull my entire medical history? Who has a fax machine? How do you use a fax machine? Dear god. I was so frustrated. To make matters worse, their fax number listed was incorrect and I had to call the hospital to get the correct fax number.
When I filled out the request form, I got to choose how to receive my medical records:
- Paper Copy
- CD
- Email, encrypted
- Email, not encrypted
I selected CD... NOT! Who has a CD reader?! I selected email and faxed it off. I get a phone call from the hospital that says email is really not one of the choices. Surprise surprise. OK, I'll take a paper copy.
3 weeks since I sent in the fax, I've yet to receive my paper medical history in the mail.
The hospital is ripe for automated processes! I can't believe how inefficient this is.
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